Website Support & Maintenance
Keep your site performing at its best – with expert support that keeps your site sharp, secure, and ready for what’s next.
Somar Digital Website Support
Your website is a living channel and a window to your world for curious visitors or information hungry people browsing. As a likely critical channel to understanding your organisation for others, it needs to be supported, updated and improved to keep pace with changing needs.
Our support and maintenance service is designed to take that pressure off your team. With a dedicated support desk, expert engineers, and a responsive process backed by clear Service Level Agreements, we help you stay secure, stable, and ready for what’s next.
Our support and maintenance service is designed to take that pressure off your team. With a dedicated support desk, expert engineers, and a responsive process backed by clear Service Level Agreements, we help you stay secure, stable, and ready for what’s next.
Reliable, Responsive Website Support that Evolves with You
We know that delivering a great digital experience doesn’t stop at launch. Your website needs to be continuously supported, updated, and improved to keep pace with your organisation and your users. That’s why we’ve designed our support and maintenance offering to be proactive, transparent, and easy to scale thereby giving you confidence that your site is in safe hands.
A Dedicated Team Focused on Support
At Somar Digital, we’ve invested in a dedicated, Wellington-based support desk that exists separately from our project delivery teams. This means your support tickets won’t get lost behind big builds or new feature work, they’re prioritised and actioned by a team whose job is to keep things running smoothly.
Website Maintenance and Help When You Need It
We support a wide range of day-to-day needs, from minor content updates and design improvements to backend fixes, patching, and ongoing enhancements. Training and content consultancy are also available to help your internal teams manage their digital content with confidence. And if something urgent comes up, we’re just a phone call, email or helpdesk ticket away.
Clear Service Level Agreement Options and Real-time Visibility
We work within clear Service Level Agreements (SLAs) that define response times, resolution targets, and monthly included support hours. Our customers have access to our Support Desk Portal to log tickets, track progress, and set priorities. We continually review and optimise the support you receive, and ensure accountability every step of the way.
Set the Level of Support That Suits You
Our support model is flexible by design. You choose the number of hours your website is likely to need each month, and we’ll tailor the SLA to match. If priorities shift or you need additional support, we’ll work with you to manage that - either through approved overages or a separate Statement of Work for larger, project-scale pieces.
There’s no guesswork, no surprise invoices - just a clear, collaborative approach that gives you confidence and control.
There’s no guesswork, no surprise invoices - just a clear, collaborative approach that gives you confidence and control.
A Partnership That Puts You in Control
Support should feel like an extension of your team rather than a black box. We work closely with you to prioritise tasks, plan ahead, and make sure support is working for your organisation. Whether it’s maintaining your current site or preparing for future enhancements, our approach is again collaborative, practical, and always focused on delivering the best outcomes for your users.
Security, Patching, and Performance - Covered
Keeping your website secure and stable is at the heart of our support practice. We provide daily encrypted backups, long-term archive snapshots, and continuous monitoring of both server and website performance. If downtime occurs, our operations team is immediately alerted so we can investigate and restore services quickly.
We handle routine software updates and server patching for you, and we’re proactive about identifying opportunities for improvement or areas of risk. Our team follows secure coding best practices.
We handle routine software updates and server patching for you, and we’re proactive about identifying opportunities for improvement or areas of risk. Our team follows secure coding best practices.
Fair, Flexible, and Built for Growth
We believe in fair and transparent engagement. When your needs exceed your monthly SLA, we can scale up quickly by drawing on our wider project team to provide additional capability. Larger initiatives are scoped and delivered under a clear Statement of Work, with the right mix of skills to get the job done - whether that’s additional development, testing, design, or user research.
Support that moves at your pace - and keeps you ahead
Whether you’re looking for everyday peace of mind or support that can flex with your future plans, we’re here to make it easy.
Let’s talk about what reliable, responsive support could look like for your organisation.
Cancer Society
Metlink
Ministry for Regulation
Ministry of Social Development
Plunket
