Helping the people of Aotearoa get answers when they need it
Citizens Advice Bureau (CAB) is a not-for-profit organisation that is operated by local community volunteers and supported by a national body that works to ensure that all individuals have access to information and advice about their rights, responsibilities, and services available. CAB required a new public website backed by a powerful knowledge base search, along with a full intranet for their more than 2,600 trained volunteers in more than 80 locations around New Zealand.
New Intranet Fast and Easy-to-Use
CAB's Product Owners travelled throughout New Zealand to show volunteers how to use the new Cabnet and the feedback was overwhelmingly positive. Volunteers noted that it was a "quantum lead forward" and a "dream to use compared with the old Cabnet." Overall, volunteers found the new Cabnet "clear, logical and easy to use."
Saving Time and Better Reporting
The new intranet is not only easier to use but saves CAB employees and volunteers a lot of time. The hundreds of thousands of client interactions that are recorded every year are much more intuitive to report and manage helping CAB to provide the most accurate and comprehensive data available about what matters most to everyday Kiwis.
Migration of millions of pieces of data
One of the biggest challenges for this project was determining the best way to migrate the gigabytes of database information from one format to another. Somar set up migration scripts that could be run to bring across basic information, and then re-run as we built out further parts of the project and required more of the data. This allowed us to be sure that we did not get stuck with a massive migration task at the end of the project.
Striking the right tone
When users visit the CAB website, it could be because they are looking for information or assistance on any number of topics. We had to ensure that the entire website struck the right tone for visitors who could be in a stressful situation and looking for help. As part of our visual design for the website, we created illustrations and undertook user testing to get an insight into how users felt when navigating the website.
Andrew Hubbard, Deputy Chief Executive